Store Policy
Customer Care
Our customer care team can help with product questions, orders, delivery and returns. Contact us through the website form and include your order number where relevant. We aim to reply within 2 working days.
Raveloa is an online-only retailer. Product information, pricing in pounds sterling and delivery terms are shown before checkout. Nothing in this policy affects your statutory rights under UK consumer law.
Privacy & Safety
We collect the information needed to process orders, take payment, provide delivery, respond to enquiries and improve our services. This may include your name, contact details, delivery address, order details and payment status. Payments are processed securely by third-party payment providers; Raveloa does not store full card details.
We only share information with service providers where necessary to operate the store, such as payment, delivery and website services. You may contact us to ask about your personal information or exercise your data protection rights. Please use the contact form for privacy enquiries.
Order & Delivery Information
Prices are displayed in pounds sterling and include applicable taxes where shown. Delivery options, costs and estimated times are presented at checkout.
After placing an order, you’ll receive confirmation and delivery updates when available.
Payment Methods
• Credit and debit cards
• PayPal (where available)
• Other secure payment options displayed at checkout